Cancellation Policy

About Us: Avenex Pharma ‘s Commitment to YouAt AVENEX PHARMA , our mission is to provide affordable pharmaceutical solutions and ensure 100% customer satisfaction. We strive to fulfill every order with dedication and adhere strictly to our delivery schedule. When a customer places an order with us, we go above and beyond to supply the requested products promptly. We value your trust and use your information solely for order fulfillment. However, we understand that circumstances may arise where a customer or the dealer needs to cancel an order. Our cancellation policy is designed with flexibility to accommodate these situations. The following scenarios are covered by our cancellation policy

Limitation of Quantity Available for PurchaseIf the quantity of medication ordered by a customer is less or the specific product is temporarily out of stock, our cancellation policy will apply. We aim to fulfill your orders but may face limitations due to stock availability.


Disputes and ComplaintsIf a customer encounters any disputes or issues with our products, we encourage them to promptly reach out to our customer care team. Our dedicated team is ready to assist in finding an amicable solution to address your concerns.


Unavailability of StockIn the event that a product you desire is unavailable, we will initiate the order cancellation policy. We aim to provide the best possible service, but sometimes stock limitations may apply.


Unpaid OrdersWe do not endorse or encourage unpaid orders. Payment is a crucial step in confirming your order.


Cancellation by a CustomerCustomers have the flexibility to cancel their orders at their discretion, but it’s important to have a valid reason for doing so. We appreciate open communication with our customers.


Non-Receipt of PaymentNon-receipt of payment is considered equivalent to order cancellation. To proceed with your order, payment is essential.


RefundsFor customers who have paid by credit card, check, or money order, we will issue a refund if the payment has not been deposited successfully. Your satisfaction and financial well-being are essential to us.


Complete Satisfaction At AVENEX PHARMA , we are committed to ensuring your complete satisfaction. If you are dissatisfied with any of our products, we encourage you to report the issue to our customer care team. We will make every effort to address your concerns, and if a resolution is not possible, we offer a complete replacement or a refund to ensure your peace of mind.


Your trust and satisfaction are paramount to us. If you have any questions or require assistance, please do not hesitate to reach out to our dedicated customer care team. AVENEX PHARMA  is here to provide affordable healthcare solutions and exceptional customer service. Thank you for choosing us as your trusted pharmaceutical partner.

Refund Policy

we prioritize your satisfaction and aim to provide you with the best possible service. Here’s how our return and refund policy works:

 Order Confirmation

As soon as you place your order with AVENEX PHARMA , you will receive an order confirmation email. We understand the importance of swift communication, and within 24 hours, we’ll be in touch with you regarding your order. In case we encounter any issues with fulfilling your order or if there are payment-related problems, we’ll promptly notify you via email.

 

Shipping Confirmation

Once your order has been processed, it is typically dispatched on the same day. If applicable, you will receive a shipping confirmation email that includes a tracking number. This email will provide specific information about expected shipping times and how to reach out to us should you have any queries.

 We offer shipping to both your home address and workplace, depending on your preference. Our recommended shipping method is registered airmail, which costs $12. This method ensures added security and reduces the risk of loss or theft. A signature is required upon delivery. If you’re unavailable at the time of delivery, the postal service will leave a notice with instructions on how to get in touch with the local post office. They will hold your order there for 4 weeks before returning it to us. PO Boxes and APO Addresses

We can deliver to PO Boxes and APO addresses, as long as your chosen delivery method supports it. To do so, simply set your Primary Shipping Address to your PO Box or APO address on your My Account page.

 

Customs

We operate offshore in India, and your order is considered an import by your local Customs. During this phase, when your parcel is processed by Customs, there might be a delay. We recommend allowing extra time and ordering in advance to avoid inconvenience. Customs may hold your order for a few days to up to 3 weeks, in extreme cases, before contacting you.

Delivery Times

 While we ship most orders within 24-48 hours of receipt, the actual delivery time depends on the postal or courier service. The table provided outlines typical delivery times. If your order is held by Customs for pending import duties, this may result in an additional delay of 3-21 days before they contact you. If your order hasn’t arrived within the standard delivery period mentioned above, please wait an additional 7 days before contacting us to determine whether your order is delayed, in Customs, or potentially lost.

Lost Orders and Re-Shipments

understand that sometimes orders may be lost during transit. In such cases, we offer a reshipment or refund provided you contact us within 8 weeks from the shipping date. Requests reported after 8 weeks will not be eligible for reshipments or refunds. To qualify for a replacement order:

  1.  An additional 7 days must have elapsed beyond the standard delivery time since the ship date.

  2. The shipping address provided to us must be accurate.

If an incorrect address was supplied, you will be charged for the replacement order. When the original order is eventually returned to us, we will contact you with the refund details. Please note that the refund may take some time to process, as the “return” postage cost has not been covered.

Returns and Refunds

Our commitment is to ensure your satisfaction. If you receive a damaged order or do not receive it at all, we will either send you a replacement package or refund the full amount upon your request. We kindly ask you to wait for 30 days from the order dispatch date to see if the order arrives. If it hasn’t been received within this timeframe, if it’s still not in your possession, or if there’s no information indicating that the order has been returned or placed on hold, please submit a support ticket to our refund section.

Rest assured that we handle support tickets promptly. Should you have any questions or concerns, do not hesitate to contact us. At AVENEX PHARMA , our customers are our top priority. We offer refunds for products that meet the following conditions:

   1. The product is unused and unopened.

   2.  The product has an expiry date of more than 3 months.

 

Thank you for choosing AVENEX PHARMA . We are dedicated to ensuring your satisfaction and addressing your needs with the utmost care and efficiency.